Return Policy
Return Policy
Thank you for shopping with Campaign Zero. We are committed to ensuring you are satisfied with your purchase. If you are not completely satisfied, we're here to help.
Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging, with all tags attached.
- You must provide the original receipt or proof of purchase to initiate a return.
Refunds:
- Once we receive your item, our team will inspect it and promptly notify you on the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will be responsible for covering your own shipping costs for returning your item. Original shipping costs are non-refundable.
- If you receive a refund, the cost of original shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee the receipt of your returned item.
Non-returnable items:
- Gift cards
- Sale items
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at store@campaignzero.org.
Exceptions:
- For any returns that fall outside of the 30-day window, are not in original condition, or are without a receipt, we reserve the right to make exceptions at our discretion.
Contact Us:
If you have any questions about our return policy or about a specific return, please contact us at store@campaignzero.org.